Description
Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a
this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.
Praise for:
求Gene Kim, Chief Technology Officer, Tripwire, Inc.
求Steve Castellanos, Lean Enterprise Director, Nike, Inc.
求Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational
求Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon
求John Bicheno, Program Director MS in Lean Operations, Cardiff University
求Dave Wilson, Quality Management, Oregon Health & Science University
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