Communication Between Cultures

Description

a basic template for the skills required and expectations demanded of the reference librarian;
the pandemic＊s effect on reference services and how the ingenuity employed by libraries in providing remote and virtual reference is here to stay;
a new chapter dedicated to health information, with a special focus on health equity and information sources;
selecting and evaluating reference materials, with strategies for keeping up to date;
a heightened emphasis on techniques for evaluating sources for misinformation and ways to give library users the tools to discern facts vs. ※fake facts§;
reference as programming, readers＊ advisory services, developmentally appropriate material for children and young adults, and information literacy;
evidence-based guidance on handling microaggressions in reference interactions, featuring discussions of cultural humility and competence alongside recommended resources on implicit bias;
managing, assessing, and improving reference services; and
the future of information and reference services, encapsulating existing models, materials, and services to project possible evolutions in the dynamic world of reference