Description
Clearly explains ITIL service management
Covers all practices in individual modules
Describes the ITIL Service Value System and how it promotes effective IT services
Addresses the Service Value Chain activities for all aspects of service provision
Delves into all aspects of the ITIL practices
Explores the four Service Management Dimensions and how these support service provision for consumers
Describes the Guiding Principles of Service Management and their application
Provides practical explanation of value creation for clients, through monitoring and improving services, practices and technology
Features study aids, including a case study, exam practice papers and learning exercises
Reviews
There are no reviews yet.