Description
Install, configure, and troubleshoot PC hardware including CPUs, RAM, video cards, network cards, storage drives, and peripherals
Work effectively with mobile devices: laptops, tablets, and smartphones
Configure Windows settings, components, and administrative tools
Manage and troubleshoot Linux, macOS, Android, and iOS
Administer and support basic IT infrastructure including IP networking, IoT devices, virtualization, cloud-based systems, and backup systems
Understand security features such as firewalls, multifactor authentication, permissions, and access control
Defend against malware, network threats, and social engineering
Learn the basics of IT documentation, change management, and incident response
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