Description
An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
Your boss just committed you to a deadline you know you can’t meet – and not-so-subtly hinted he doesn’t want to hear complaints about it.
Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, pay later.
An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
A nurse worries about what to say to an abusive physician. She quickly remembers “how things work around here” and decides not to say anything.
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